FAQ

What type of payments do you accept?

We accept Visa, MasterCard, American Express, Google Pay, Apple Pay and PayPal.

Where are your products made?

Our leashes, collars and harnesses are made in Canada.

What's the measurements of your harness, leashes and collars?

Please refer to our size chart for product measurements. Please ensure you carefully measure your dog's girth and neck size before placing an order. 

What are your refund, cancellation and exchange policy?

Please visit our refund/exchange policy page. https://www.woofconcept.com/pages/refunds-exchanges

Are you looking for Professional Product Reviewers?

Absolutely! If you are a professional product reviewer or an influencer on social media, we would love to send you free samples in exchange for an honest product review! To qualify, you must have a sizable amount of followers on your social media account. Typically, we require an influencer with a minimum of 10,000 Followers on Instagram or facebook. Bloggers are welcome as long as you have a sizable customer base or subscribers. If you are interested, please email us at hello@woofconcept.com

 What is the warranty policy on your products?

Please visit our warranty page  https://www.woofconcept.com/pages/warranty

Does your metal buckle, metal component, and half-check chains rust? 

Our metal buckle, metal components and half-check chain are nickle plated and will sustain normal wear and tear. Under normal usage, it will not rust. However, we do not recommend soaking the metal buckle, metal buckle and half-check chains in sea/lake water as this will void the warranty and may cause the metal buckle and half-check chains to rust. Like majority of products that uses metal component in their accessories, abrasions from microscopic particles such as sand or mud could erode the nickel plate and can potentially leave a stain on a dog with white coat when you are soaking the product in water especially in salt/sea/lake water. Our products are not meant for swims much like you wouldn't wear your jeans with your metal buckle belt when you swim. If you are looking for something specifically for swims, we would recommend something that is waterproof and entirely made of plastic (including the D rings).

Do you offer any wholesale options/prices for retailers and distributors?

Absolutely. If you are interested in carrying our products, please email us at hello@woofconcept.com and we will email you the wholesale price list and vendor application. Otherwise, we encourage you to reach out to one of our distribution partners for wholesale prices. Wholesale account must have a physical office location. Online only stores are approved on a case by case basis.

How much does shipping cost and do you offer free shipping?

Please visit our shipping page  https://www.woofconcept.com/pages/shipping

 

Are taxes included in the price?

Yes, taxes are already included in our price.

How long will it take to receive my order?

All orders are processed within 1-2 business days. Shipping time may vary but typically, Canada customers should receive their order within 2-6 business days on standard shipping. US customers will receive their order within 2-5 business days.

For Canadian Customers: Please note, if you elect to use a Free Shipping promo code at checkout, the standard shipping method will be used. We do not offer Free Expedited Priority Shipping. 

Do you ship internationally and how much does it cost?

Yes, we ship globally and international shipping rates will be shown during checkout.

Who can I contact if I have more questions?

Please feel free and email us at hello@woofconcept.com if you have any questions or concerns. We love to help and we will respond to your email within 1 business day.