What are your refund, cancellation and exchange policy?
This policy may change from time to time without notice.
If you do not like our products for any reasons, we will be more than happy to exchange, issue a store credit or refund your purchase within 30 days less shipping and handling (Please see exclusions below). To be eligible for a refund, the product must be purchased in full price (non discounted price). The product must be in perfect reusable condition and all original tags must be intact. We do not accept any product returns that have been excessively used or damaged. Please note, the purpose of our 30 day money back is to provide you with an opportunity to ensure the product fits your pet and is not intended to be excessively used and returned.
All sale items are final sale and only exchange are permitted. Sale items are marked with a sale tag or during a sales event (i.e. Promotion for Black Friday, Cyber Monday, Boxing Day, Flash Sale, etc).
* Exclusions - Please note due to sanitary reasons, we do not offer exchange or refund for pet apparel such as bow ties, bandanas, beds and play tents/Teepee. We do not offer refunds or exchanges for customized orders. Please ensure you provide us with the correct measurements for all customized orders to avoid any issues with the fitting.
Please note we do not offer any exchanges and/or refunds for the following patterns as they are part of our limited runs or marked for final sale.
- Vibrant Camo
- Desert Camo
Order Cancellations and Exchanges:
Our order fulfillment system is automated and once an order is received, our system will generate the shipping labels immediately. If an order is marked as pending, a restocking fee of $6.95 will apply . If your order is marked as shipped or fulfilled, we cannot cancel the order. You will be responsible to ship the item back to us if your product qualifies for returns less shipping and handling charges.
A lot of costs goes into our fulfillment of orders from picking and packing to delivery, packaging, postage and postage supplies. Please note a restocking fee will apply for all returned orders and restocking fee is charged on a per item basis. Exchanges for different size is permitted and a restocking fee will not apply. Please ensure you are measuring your dog based on the size chart we have provided to avoid having fitting issues. Please note, different brands have different collar measurements. Please ensure you check our size guide to ensure you have selected the correct size.
Please obtain approval from us before shipping the products back to us at email@example.com quoting your invoice number otherwise, the product will not be refunded. In order to keep our products at the most favorable economics to our customers, we do not offer complimentary return shipping labels, you will be responsible to deliver the product back to us in new condition and our product tag still in tact. If the product is deemed excessively used and or tags are missing, we may provide a website credit based on our discretion. Woof Concept will not be hold responsible for lost or stolen packages or if you provide us with the incorrect shipping address.
Refunds will not be issued for non-deliverable items that has been sent to the address you have provided. If you exceed the maximum holding period offered by our shipping partners and the order is shipped back to us, you will be responsible for paying the shipping cost if you require the order to be shipped to you or to another shipping address.
If and when your order has not arrived after 25 business days have passed, please reach out to us immediately for next steps so that we can assist with your order replacement.
How do I exchange my product if it doesn't fit or I want to exchange it to a different pattern?
If you’d like to exchange your item, please contact us within seven days at firstname.lastname@example.org. All items must be in perfect condition and show no signs of use. Your only responsibility will be the cost of shipping the item(s) to us.
Exchanges can only be given within seven days of your receipt of the item(s). We do permit exchanges of a different patterned product of equal or lesser value.
To initiate an exchange request, please email email@example.com