When are products shipped?
We are committed to process all orders within 24-48 business hours and ship out from our facility in Vancouver BC.
How long will it take to receive my order?
It takes approximately 2-6 business days from the time your order is shipped to reach most Canadian destinations and 2-5 business days for most US destinations.
Which courier and mail service providers do you use?
We use the following mail service providers
USPS - First Class
UPS Mail Innovations
How much do you charge for shipping?
For all Canada orders, we charge a flat $7.95 shipping fee.
All US orders will be charged $8.95 shipping fee
Shipping fee for international customers will be shown at checkout.
My order is lost in the mail, what should I do?
If you believe your order is lost in the mail, we advise you to contact us immediately at email@example.com quoting your order number and we will respond to your request within 1 business days. Please note, Woof Concept will not be responsible if there is a mistake on your address at the time you placed your order. You must notify us immediately if you made a mistake on the address field otherwise, Woof Concept will not be hold accountable or responsible for incorrect address input.