Shipping

When are products shipped?

We are committed to process all orders within 24-48 business hours and ship out from our facility in Vancouver BC. 

How long will it take to receive my order?

It takes approximately 2-6 business days from the time your order is shipped to reach most Canadian destinations and 2-5 business days for most US destinations. 

Which courier and mail service providers do you use?

We use the following mail service providers 

Canada:

Canada Post
Canpar 
Purolator 

United States: 

USPS - First Class
UPS Mail Innovations
DHL 
Fedex 
Ascendia

International:
EMS
DHL
Fedex
UPS

How much do you charge for shipping?

For all Canada orders, we charge a flat $7.95 shipping fee.

All US orders will be charged $8.95 shipping fee

Shipping fee for international customers will be shown at checkout. 

My order is lost in the mail, what should I do?

If you believe your order is lost in the mail, we advise you to contact us immediately at hello@woofconcept.com quoting your order number and we will respond to your request within 1 business days. Please note, Woof Concept will not be responsible if there is a mistake on your address at the time you placed your order. You must notify us immediately if you made a mistake on the address field otherwise, Woof Concept will not be hold accountable or responsible for incorrect address input.