When are products shipped?
We are committed to process all orders within 24-48 business hours and ship out from our facility in Vancouver BC.
How long will it take to receive my order?
It takes approximately 2-6 business days from the time your order is shipped to reach most Canadian destinations and 2-5 business days for most US destinations. Please note the approximate times is when the postal office receives our shipment. This does not take into consideration of our processing time. Shipping times are for reference only and not guaranteed unless special arrangements are made. During peak seasons, please expect delays.
If you require your order before an exact date, please email us at email@example.com and we will provide you with additional shipping options. Additional charges will apply for rush orders.
Which courier and mail service providers do you use?
We use the following mail service providers
USPS - First Class
UPS Mail Innovations
How much do you charge for shipping?
For all Canada orders, we charge a flat $8.95 shipping fee.
All US orders will be charged $9.95 shipping fee
Shipping fee for international customers will be shown at checkout.
My order is lost in the mail, what should I do?
If you believe your order is lost in the mail, we advise you to contact us immediately at firstname.lastname@example.org quoting your order number and we will respond to your request within 1 business day. Please note, Woof Concept will not be responsible if there is a mistake on your address at the time you placed your order. You must notify us immediately if you made a mistake on the address field otherwise, Woof Concept will not be hold accountable or responsible for incorrect address input.