Warranty

Limited Lifetime Warranty 

Woof Concept Products Ltd. and Woof Concept USA LLC (hereinafter referred to as "Woof Concept") warrants to the original purchaser when subject to normal and proper residential use, will be free from defects in material or craftsmanship for a period of 5 years. The limited lifetime warranty covers leashes, collars, harnesses, martingales collars and products specifically marked as "Made in Canada" or "Crafted in Canada" or "Ethically Made in Canada". The limited lifetime warranty is not transferrable and will automatically terminate if the original purchaser resells the product or transfers the property to another user. If a user receives the item as a gift and the product was received brand new, the user receiving the gift will be considered as the original purchaser and the limited-lifetime warranty will apply. 

Woof Concept product is designed only for use with domesticated animals. Do not use the product for any other purpose. If your animal has severe behavioral issues and or is very aggressive, please consult with your veterinarian or certified animal trainer before using the products.

This limited lifetime warranty does not provide protection against, and Woof Concept will have no liability under this limited lifetime warranty for any damage to or defects in the products caused by an animal, loss of product(s), failure, defect or damage caused by situations beyond normal residential conditions, including, but not limited to: commercial use, abuse, misuse, neglect, improper installations and/or installation not in accordance with Woof Concept instructions. 

It is the end-users, owners or purchaser's responsibility to ensure the animal is using the correct product and appropriate size range. For example, if your animal is using a small size product during their puppy stage, the product may not be suitable for a fully grown adult. Please contact our representative to ensure the product you are using is fit for your breed and the recommended size range is being considered or speak with a certified animal training specialist or veterinarian before using the product(s). The limited-lifetime warranty will not apply if improper selection of dog collar, leash, harness is used based upon the animal's size, weight or strength. 

End-users, owners and purchaser's cannot solely rely upon collars, leashes, harnesses to provide all safety considerations typical with the maintenance, care, custody or control of an animal. It is the end-users, owners and purchaser's responsibility to ensure their animal is in a safe environment before using the product(s). 

Woof Concept can only process warranty claims if you purchase the products directly from our website or from one of our authorized dealers.   

Warranty Exclusions 

Woof Concept warranty coverage does not include wear and tear on the reflective stripe of the leash. Overtime, this component will worn out but will not impact the overall purpose of the leash. *As of August 2020, the reflective stripe on our leash has been discontinued and any new leashes in our inventory that is manufactured beyond this date will not have the reflective stripe*

Cosmetic damages due to normal wear and tear does not impact the functionality of the product and is not covered under this warranty policy. Natural breaking of the color over time and chewing is not covered under the limited lifetime warranty policy.  

The silicon badge on our collars or leashes is not covered under our lifetime warranty program. This is because different weight, sizes and material composition of each Dog ID Tag are unique and could alter the silicone hole on our badge. If you have a heavy ID tag, please place it on the D ring that is provided with your collar. Woof Concept assumes no responsibility for lost ID Tags as this is the sole responsibility of the purchasers or end-user. By purchasing our products, you agree to our terms and conditions. *As of December 2020, the silicone badge with the hole will no longer be manufactured. Any collars manufactured beyond this date will no longer have the hole in the silicone badge and will be replaced with a standard silicon badge.* 

Any other exclusion listed on this limited warranty policy and outside of this section applies. 

How to Initiate A Warranty Claim

To initiate a warranty claim, please email us at hello@woofconcept.com quoting your order number or your original receipt of purchase from our authorized dealer and we will respond to your claim within 3-5 business days. All claims will be adjudicated within 7 business days. If a claim is approved, we will issue a replacement to you and ship the item within 2 business days. If the warranty product is no longer available or the item/pattern has been discontinued, we will offer an online store credit for the full value of your product. Please note shipping and handling charges is not included in our limited-lifetime warranty claim.

If a claim is not approved, you will be notified within 7 business days in writing by email. All claim results are final 

If your  warranty claim is approved, you will receive a store credit for the value of your product. Please note, we do not issue refunds on broken products that have been used and/or is not covered under warranty. If its covered under warranty, you will receive a credit and if the product is no longer available, we may provide you with another product of equal or lesser value. 

This limited warranty shall be governed by the laws of British Columbia and the laws of Canada, excluding their conflicts of laws principles. Jurisdiction and venue shall be exclusive to the courts of Vancouver, British Columbia, Canada. 

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