What is the warranty policy on your products?
We offer limited lifetime guarantee on our leashes, collars and harnesses. If our product breaks due to craftsmanship defects, we will send you a replacement at no cost to you. However, negligence and misuses are not covered under our limited lifetime guarantee program. Our warranty covers the life-time of the product which is defined as 5 years from purchase date. Please note, cosmetic damages due to normal wear and tear does not impact the functionality of the product and is not covered under our warranty. Natural breaking of the color over time is normal and also not covered by our limited warranty policy. Chewing is not covered under our warranty policy. Our trained professional can tell the difference between damages due to chewing and normal wear and tear.
Our warranty coverage does not include wear and tear on the reflective stripe of the leash. Overtime, this component will worn out but will not impact the overall purpose of the leash.
To initiate a warranty claim, please email us at firstname.lastname@example.org quoting your order number and we will respond to your claim within 2 business days. All claims will be adjudicated within 7 business days. If a claim is approved, we will issue a replacement to you and ship the item within 2 business days. If the warranty product is no longer available or item has been discontinued, we will offer an online credit. If a claim is not approved, you will be notified within 7 business days of when you initiate your claim. All claim results are final